Terms

Terms for Morocco Mosaic Tours

These terms explain how booking requests work and what happens before a tour is confirmed.

Booking requests

Sending a request does not confirm a tour. We confirm availability, pickup details, and final pricing directly with you.

Payments

No payment is collected on this website. Any payment instructions are shared directly after availability is checked.

Changes and cancellations

For direct bookings made by WhatsApp or email, you receive a full refund if you cancel at least 24 hours before the tour starts, using the tour’s local time in Morocco. Send your cancellation request to booking@moroccomosaictours.com or WhatsApp +212 633 257 678 and include your booking reference. For cancellations within 24 hours or a no-show, a full refund is not guaranteed; request the applicable conditions before payment.

For bookings made through Tripadvisor, follow the cancellation terms shown at checkout and request cancellation through that platform.

Tour timing, inclusions, and pickup arrangements can change because of weather, road conditions, or supplier availability.

Third-party services

Some tours rely on external providers such as drivers, camps, guides, or activity partners. Their own terms may also apply.

Contact

For questions about a booking request or these terms, email booking@moroccomosaictours.com or message us on WhatsApp.